Refund policy
Change of Mind / Right to Cancel
For standard products purchased online, consumers generally have the right to notify us that they wish to cancel their order within 14 days of receiving the goods, without having to provide a reason.
After notifying us of the cancellation, you must return the goods within a further 14 days.
To notify us that you wish to cancel an order, please contact:
info@e-board.co.uk
Please include your order number.
Return Address
Unless we provide alternative written instructions, returns should be sent to:
Ersoz London LTD4 Station RoadNew SouthgateLondon N11 1QDUnited Kingdom
We recommend contacting us before arranging a return, particularly for large or oversized products, so that the appropriate return procedure can be confirmed.
Return Delivery Costs
Where a customer exercises their right to cancel solely because they have changed their mind, the direct cost of returning the goods is the customer's responsibility, where permitted by applicable law and where the customer has been informed accordingly.
Some E-board® products, including large wall panels, may not be suitable for return by ordinary postal services.
The cost of returning oversized products may vary according to their dimensions, weight, collection location and logistics requirements.
Where applicable, information regarding the expected or estimated cost of returning goods that cannot normally be returned by post will be provided in accordance with applicable consumer law.
Condition of Returned Products
You may inspect products to the extent reasonably necessary to establish their nature, characteristics and suitability.
If products have been handled beyond what is reasonably necessary and this results in a reduction in their value, we may make an appropriate deduction from the refund where permitted by law.
Refunds
Where a valid cancellation is made, refunds will be processed within the time limits required by applicable UK consumer law.
Where goods must be returned, we may wait until we have received the goods back or you have provided appropriate evidence that they have been returned, whichever occurs first, where permitted by law.
Where the statutory right to cancel applies, the refund will also include the cost of the standard delivery option originally paid by the customer.
If you selected an enhanced, express or premium delivery service that was more expensive than our standard delivery option, we are not required to refund the additional amount above the standard delivery cost.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed where permitted by law.
Faulty, Damaged or Incorrect Products
Your statutory rights apply where a product is:
Faulty
Damaged
Different from the product ordered
Not as described
Otherwise not compliant with applicable consumer law
Where goods are faulty, incorrectly supplied or otherwise do not conform to the contract, they will not be treated as a standard change-of-mind return.
Please contact:
info@e-board.co.uk
with your order number and details of the issue. Photographs may be requested where appropriate to help us assess damage or an incorrect product.
Nothing in this policy affects your statutory rights.
Bespoke and Made-to-Measure Products
Made-to-measure products are not available for standard purchase through the E-board® online store.
Customers requiring bespoke dimensions, specifications or project-specific products should contact E-board® directly.
Products manufactured specifically to the customer's specifications or clearly personalised may be excluded from the standard 14-day change-of-mind cancellation right.
The applicable conditions will be communicated before a bespoke order is confirmed.
This exclusion does not affect your statutory rights where a bespoke product is faulty, incorrectly supplied or does not conform to the agreed specification.