Privacy policy
This Privacy Policy explains how your personal information is collected, used, stored and shared when you visit the E-board® website, contact us or make a purchase through our online store.
The E-board® business in the United Kingdom is operated by:
Ersoz London LTD4 Station Road, New SouthgateLondon N11 1QDUnited KingdomEmail: info@e-board.co.uk
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.
Information We Collect
When you use our website, place an order or contact us, we may collect and process information including:
Your name and surname
Billing and delivery addresses
Email address and telephone number
Order and purchase information
Payment and transaction information
Communications with our customer service team
IP address, device, browser and website usage information
Information collected through cookies and similar technologies
Your marketing communication preferences
Payment card information may be processed through Shopify and/or the relevant payment service provider. E-board® only processes payment information to the extent that it is made available to us through these systems.
How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Process payments
Arrange delivery of your products
Communicate with you regarding your order or delivery
Provide customer service
Process returns and refunds
Prevent fraud and maintain website security
Comply with legal, accounting and regulatory obligations
Send marketing communications where you have consented to receive them
Depending on the circumstances, our lawful basis for processing your information may include performance of a contract, compliance with a legal obligation, legitimate interests or your consent.
Sharing Your Information
Where necessary to provide our services, we may share relevant personal information with:
Shopify
Payment service providers
Delivery and logistics companies
IT, hosting and technical service providers
Professional advisers
Government authorities or regulators where required by law
We only share information that is reasonably necessary for the relevant service or legal requirement.
International Data Transfers
Some of the technology and service providers we use, including Shopify and its service providers, may process or store personal information outside the United Kingdom.
Where personal data is transferred internationally, appropriate safeguards and lawful transfer mechanisms required under applicable UK data protection legislation will be used.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required to comply with tax, accounting, legal and regulatory obligations.
Retention periods may vary depending on the nature of the information and the purpose for which it is processed.
Your Data Protection Rights
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at:
info@e-board.co.uk
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.
The latest version will always be published on our website.